Comatec is committed to maintaining the confidence that you place in us. We would like to provide you with transparent information about how we place, use and store cookies on your device when you use our and you present the option to manage and to delete cookies.
You can click on the yellow icon on the bottom left corner of our website from any page, to access all the needed information to make your choice.
We also place tracking pixels in our emails. These pixels enable us to improve the quality of our communications and better meet your expectations. Their management is linked to your email address and not through the preference management tool available on this website.
What is a cookie?
A cookie is a small text file saved on your computer when you visit a website. This text file records information that can be read by a website when you visit it again later. Some of these cookies are necessary to access certain features of a site. Other cookies are of practical use to the visitor: they securely save your username or language preferences, for example. Cookies simply mean that each time you visit a website, you don't have to enter the same information again.
The information stored by the cookies on your device may relate to the webpages you have visited on that device, the type of browser you use, your IP address, and any other action on our website.
What is a pixel?
A tracking pixel is an invisible image embedded in certain emails. When an email is opened or when a link is clicked, this pixel enables us to collect information such as whether the message has been opened and the interactions performed.
Why do we use cookies?
Comatec uses cookies to provide you with an optimal user experience tailored to your personal preferences. By using cookies, Comatec ensures that you do not have to enter the same information each time you visit our online store. Cookies are also used to optimize the performance of the site, for example it helps you to reconnect more easily to your customer account.
What information do pixels collect?
When you open or interact with our emails, tracking pixels may collect various types of information, including whether and when an email has been opened, the IP address from which an approximate location may be inferred, the type of device and email software used, as well as certain technical information such as the operating system or display settings. They also enable us to measure your interactions with our communications, including the links you click and the date and time of such actions.
What kinds of cookies do we use?
We use several types of cookies on our website:
Technical Cookies
Our website uses technical cookies.
These cookies are essential for the website to function properly. They may include, for example, cookies that collect session identifiers and login data, cookies that allow customization of the interface (e.g., language preferences or service display), or certain audience measurement cookies.
Audience and Analytics Cookies (subject to your consent)
Our website uses audience and analytics cookies. These cookies help analyze how users interact with the site to improve navigation quality and/or generate statistics. More broadly, they help us understand how users engage with the website.
Advertising and Tracking Cookies (subject to your consent)
Our website sets advertising and tracking cookies. These cookies are used to show you personalized ads that better match your interests. They track your visit, the pages you view, and the links you click. This information is used to customize our website and the ads displayed—when applicable—based on your preferences.
They may also be used to:
- Display personalized ads for our products on other websites
- Measure the effectiveness of advertising campaigns
- Limit ad frequency (i.e., how often you see an ad)
- Track affiliate advertising
- Detect click fraud
- Conduct market research
- Improve products and debug technical issues
We also use non-personalized advertising cookies to display generic ads and measure the effectiveness of marketing campaigns.
Some cookies may be set based on your geographic location.
Tracking cookies may correlate data from our Customer Relationship Management (CRM) systems with your website activity to generate leads and drive sales.
Social Media Cookies (subject to your consent)
Our website uses social media cookies. These third-party cookies (e.g., via social sharing buttons) allow you to share content from our website with others or express your opinion. Examples include the “Share”, “Like”, or “Tweet” buttons from platforms like Facebook, Twitter, etc. When you are logged into your social media account on your device, these buttons can identify you—even if you don’t use them during your visit to our site.
For more information about how your personal data is used by these social networks, please refer to the privacy policies of the respective platforms.
• Facebook : https://www.facebook.com/policies/cookies/
• Twitter : https://help.twitter.com/fr/rules-and-policies/twitter-cookies
• Linkedin : https://www.linkedin.com/legal/cookie-policy?_l=fr_FR
• YouTube : https://support.google.com/accounts/answer/61416?hl=fr
Why do we use these pixels?
These pixels enable us to improve the quality of our communications and better respond to your expectations, in particular by:
- Identifying the emails that generate the most interest through open rates;
- Better understanding the content and products that interest you through the links you click;
- Analyzing the most viewed areas within our emails in order to improve their layout and readability;
- Adapting our communications and their frequency according to your interests;
- Providing you with more relevant content, news and offers;
- Continuously improving the quality of our services and communications.
Stricly necessary cookies
These cookies are essential for the website to function properly. They may include, for example, cookies which collect session ID and authentication data, cookies that make it possible to personalize the interface of a Site and / or an Application (for example, for the choice of the language or presentation of a service) or some audience measurement cookies.
Source | Name | Data retention |
Prestashop | PrestaShop-a45126a95469c0f3afd9388b86979fd1 PrestaShop-bfbc3fd51e77136c17e1b9e964b4f43b cp-popup-last-displayed jpresta_cache_context | 12 months |
Axeptio | axeptio_all_vendors axeptio_authorized_vendors axeptio_cookies | 12 months |
3D-Secure | __Secure-3PAPISID __Secure-3PSID __Secure-3PSIDCC | 12 months |
Analytics cookies
These cookies allow us to understand how users arrive on our site, to measure the number of visitors but also to analyze the way in which visitors browse our site. This helps us improve the way our works
Source | Name | Data retention |
Brevo | Sib_Cuid | 12 months |
Hotjar | _hjSession_2834511 _hjSessionUser_2834511 | 30 min 12 months |
Google Analytics | _ga _ga_CZHBGTLN1Q _gcl_au _gid | 12 months |
Advertising cookies and tracking cookies
These cookies are used to provide you with adverts more tailored to you and your interests. These cookies record your visit to our site and/or Application, the pages you have visited and the links you have followed. We use this information in order to personalize our site according to your areas of interest.
There are also cookies to display advertisements that are not personalized to your profile. These cookies can be used exclusively to measure the performance of a marketing campaign.
Source | Name | Data retention |
Google Conversion Tracking | Static_google_conversion_tracking | 12 months |
Cookies consent management
You will be asked to agree to our use of them through our cookie consent tool which is available at the yellow button on the bottom left corner of our website, from all pages.
Thanks to this dashboard, you can either accept all cookies or choose to accept them selectively.
You can block cookies by changing your internet browser settings. However, if you choose to block all cookies, you may not be able to access all or parts of the site, some features may not function properly, and we may be unable to respond to your request.
I object to the use of my interaction data
You will find all the necessary information for configuring your browser by clicking on the links below:
- Microsoft : https://support.microsoft.com/en-us/microsoft-edge/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd
- Safari: https://support.apple.com/en-ie/guide/safari/sfri11471/mac
- Chrome:https://support.google.com/chrome/answer/95647?hl=en&hlrm=en&sjid=9956278268436016570-EU
- Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- Opera : https://help.opera.com/en/latest/web-preferences/#cookies
- Ecosia : https://support.ecosia.org/article/438-what-are-cookies
With regard to tracking pixels, you may object to their use at any time by clicking the button below, through the emails we send you, or by writing to the dedicated address rgpd@comatec.fr or here.
You will find all information regarding your rights and the processing of your personal data in our privacy policy here.
Last updated on July 2026.